Shipping, Pickup & Return Policy

Free Standard Shipping

Enjoy free standard shipping on eligible orders over $75 within Canada. We will ship orders within 1–3 business days. Eligible parcels are typically delivered within 1–3 business days, depending on stock availability and your location.

Pick Up In-Store

You can also choose to pick up your order at our Fuzzy Lab store in midtown Toronto:

Address: 3250 Yonge St, Toronto, ON M4N 2L4

Operating Hours: Monday – Sunday, 12:30 p.m. – 9:30 p.m.

Returns Policy

Most items may be returned for a full refund within 15 days from the purchase date or shipping date with proof of purchase.

Some items are not eligible for returns. Details can be found on the item page or by contacting Customer Service.

In-Store Free Returns

Bring your item(s) and receipt to our midtown Toronto store. Refunds will be issued to your original payment method. Please note that not all items are eligible for return. Contact us in advance to confirm.